Azure Support Specialist manages and maintains company’s Azure tenants, subscriptions, and related technologies. For this, Azure Support Specialist is involved with the integration/consolidation if needed. This role also participates in various projects related to collaboration, communication, and information sharing. This role reports directly to the Head of Cloud and Projects.

Your Responsibilities:

Providing second level (L2) support, training, and configuration
Quickly and professionally assess incidents and service requests and take steps to resolve
Escalate and refer unresolved issues to other team members or Level 3 when appropriate
Perform Microsoft cloud system patching and firmware updates for enterprise systems
Monitor and Maintain Azure cloud Infrastructure on a daily basis (servers, services and connectivity).
Daily support and administration of Microsoft Azure Active Directory, Azure Active Directory Connect, DNS, DHCP, Group Policies, etc.
Actively lead Intune projects implementation.
Support the security team on MS Azure cloud security solutions.
To ensure uptime and seamless operation, you will run daily health checks (monitor sync process of various applications, sizes and sharing, monitor and communicate to stakeholders the performance of the services).
PowerShell scripting.
Maintain a highly secure system through proper configuration and system access monitoring.
Develop and implement Azure tools implementation and adoption strategy and roadmap.
Provide trainings to users across the movement.
Develop and maintain an Azure Center of Expertise and knowledge base.
Be responsible to troubleshoot, maintain the environment and resolve issues with user access to cloud services.
Provide assistance and leadership with Azure related projects across the organization.
Collaborate with other MSF staff including networking, security, and other IT teams, to facilitate effective issue resolution.
Ensure service delivery meets the business requirements (based on defined SLAs).
Actively participate on the Quality Assurance activities of the L1 colleagues.

Benefits:

Interesting professional and personal challenge
Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international organization
Full flexibility and ownership/accountability
Interesting benefit package:

- 25 days of holiday per year
- Flexible working hours, working from home
- 6 sick days per year (after probation period)
- Possible 13th salary (after probation period)
- Meal vouchers: 110 CZK/day worked
- Benefit card and/or Pension scheme contribution: 2,000 CZK/month total (after probation period)
- MultiSport card – employer: CZK 550/month, employee: CZK 150/month (after probation period)
- Language courses – French/Czech or other language approved by manager, 70% covered by employer, 1.5 hour per week (after probation period)
- Nominal financial contribution for employees with children: 1st child: 1,900 CZK/month; 2nd child: 1,450 CZK/month; 3rd and next child: 800 CZK/month
- Possibility to go for a “sabbatical leave”/mission – for all employees, once per 3 years, successful application process before mission is needed
- Dog/baby friendly office
- Team buildings / family days

Requirements:

1-3 years of front-line IT support role experience or equivalent position is required
Experience in administering Azure environment, Azure service integrations, Subscription implementation and management, Azure AD, Azure AD Connect, Azure security
PowerShell and Azure DevOps knowledge
Cloud infrastructure and servers background – specifically with connectivity, communications, integration and operating environment
Excellent knowledge of Microsoft Intune
Excellent written skills, ability to effectively and efficiently document user questions, issues, and requests
Working knowledge of MS Excel, Word, and PowerPoint required
Knowledge of Exchange Server and Windows Server
Perfect command of English language
Ability to investigate and resolve complex problems
Ability to fully manage and own the full scope of the role
Acceptance of full responsibility for the results
Experience in an international organization environment is a big plus
Experience in a heavily decentralized environment preferred
Ability to work completely independently
Ability to occasionally travel internationally
Ability to work in an international and diverse work environment

Other

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