Azure Support Specialist manages and maintains company’s Azure tenants, subscriptions, and related technologies. For this, Azure Support Specialist is involved with the integration/consolidation if needed. This role also participates in various projects related to collaboration, communication, and information sharing. This role reports directly to the Head of Cloud and Projects.

Your Responsibilities:

• Providing second level (L2) support, training, and configuration

• Quickly and professionally assess incidents and service requests and take steps to resolve

• Escalate and refer unresolved issues to other team members or Level 3 when appropriate

• Perform Microsoft cloud system patching and firmware updates for enterprise systems

• Monitor and Maintain Azure cloud Infrastructure on a daily basis (servers, services and connectivity).

• Daily support and administration of Microsoft Azure Active Directory, Azure Active Directory Connect, DNS, DHCP, Group Policies, etc.

• Actively lead Intune projects implementation.

• Support the security team on MS Azure cloud security solutions.

• To ensure uptime and seamless operation, you will run daily health checks (monitor sync process of various applications, sizes and sharing, monitor and communicate to stakeholders the performance of the services).

• PowerShell scripting.

• Maintain a highly secure system through proper configuration and system access monitoring.

• Develop and implement Azure tools implementation and adoption strategy and roadmap.

• Provide trainings to users across the movement.

• Develop and maintain an Azure Center of Expertise and knowledge base.

• Be responsible to troubleshoot, maintain the environment and resolve issues with user access to cloud services.

• Provide assistance and leadership with Azure related projects across the organization.

• Collaborate with other MSF staff including networking, security, and other IT teams, to facilitate effective issue resolution.

• Ensure service delivery meets the business requirements (based on defined SLAs).

• Actively participate on the Quality Assurance activities of the L1 colleagues.

Benefits:

• Interesting professional and personal challenge

• Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international organization

• Full flexibility and ownership/accountability

• Interesting benefit package:

- 25 days of holiday per year
- Flexible working hours, working from home
- 6 sick days per year (after probation period)
- Possible 13th salary (after probation period)
- Meal vouchers: 110 CZK/day worked
- Benefit card and/or Pension scheme contribution: 2,000 CZK/month total (after probation period)
- MultiSport card – employer: CZK 550/month, employee: CZK 150/month (after probation period)
- Language courses – French/Czech or other language approved by manager, 70% covered by employer, 1.5 hour per week (after probation period)
- Nominal financial contribution for employees with children: 1st child: 1,900 CZK/month; 2nd child: 1,450 CZK/month; 3rd and next child: 800 CZK/month
- Possibility to go for a “sabbatical leave”/mission – for all employees, once per 3 years, successful application process before mission is needed
- Dog/baby friendly office
- Team buildings / family days

Requirements:

• 1-3 years of front-line IT support role experience or equivalent position is required

• Experience in administering Azure environment, Azure service integrations, Subscription implementation and management, Azure AD, Azure AD Connect, Azure security

• PowerShell and Azure DevOps knowledge

• Cloud infrastructure and servers background – specifically with connectivity, communications, integration and operating environment

• Excellent knowledge of Microsoft Intune

• Excellent written skills, ability to effectively and efficiently document user questions, issues, and requests

• Working knowledge of MS Excel, Word, and PowerPoint required

• Knowledge of Exchange Server and Windows Server

• Perfect command of English language

• Ability to investigate and resolve complex problems

• Ability to fully manage and own the full scope of the role

• Acceptance of full responsibility for the results

• Experience in an international organization environment is a big plus

• Experience in a heavily decentralized environment preferred

• Ability to work completely independently

• Ability to occasionally travel internationally

• Ability to work in an international and diverse work environment