ITSM Specialist main responsibilities are related to maintenance and improvement of ITSM tools: Elixir (the company's ITSM tool based on TopDesk SaaS solution) and JIRA as well as designing, mapping, and codification of operational/business processes.

This position reports to the Head of Information Security and Data Privacy.

Description:

• Support clients for requests and incidents in regard to ITSM tools

• Participate on setting up and optimizing IT processes based on ITIL standards (release / incident / problem / change management)

• Maintain and configure ITSM tools (design and develop workflows, optimize existing workflows, apply best practices)

• Set up ITSM tools based on IT processes

• Create technical documentation

• Suggest user trainings

• Maintain ITSM tools aligned with the Service catalogue

• Extract KPI reports from ITSM tools

Requirements:

• Enthusiasm for IT consulting and support

• Practical experience with service delivery and support

• Practical experience with ticket management

• Interest in ITSM tools administration

• Ability to deliver tasks within time and budget

• Be proactive and suggest relevant solutions

• English proficiency

• Work permit in the Czech Republic

What we can offer you:

• Interesting professional and personal challenge

• Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international organization

• Full flexibility and ownership/accountability

• 25 days of holiday per year; 6 sick days per year

• Flexible working hours, working from home

• Possibility to receive the 13th salary (after probation period)

• Meal vouchers

• Cafeteria / Pension scheme

• MultiSport card

• Language courses

• Nominal financial contribution for employees with children

• Possibility to go for a "sabbatical leave“ / mission, once per 3 years

• Free refreshment at the workplace

• Dog/baby friendly office, etc.

• Team buildings / family days