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ITSM Specialist

ITSM Specialist main responsibilities are related to maintenance and improvement of ITSM tools: Elixir (the company's ITSM tool based on TopDesk SaaS solution) and JIRA as well as designing, mapping, and codification of operational/business processes.

This position reports to the Head of Information Security and Data Privacy.


  • Support clients for requests and incidents in regard to ITSM tools

  • Participate on setting up and optimizing IT processes based on ITIL standards (release / incident / problem / change management)

  • Maintain and configure ITSM tools (design and develop workflows, optimize existing workflows, apply best practices)

  • Set up ITSM tools based on IT processes

  • Create technical documentation

  • Suggest user trainings

  • Maintain ITSM tools aligned with the Service catalogue

  • Extract KPI reports from ITSM tools


  • Enthusiasm for IT consulting and support

  • Practical experience with service delivery and support

  • Practical experience with ticket management

  • Interest in ITSM tools administration

  • Ability to deliver tasks within time and budget

  • Be proactive and suggest relevant solutions

  • English proficiency

  • Work permit in the Czech Republic

What we can offer you:

  • Interesting professional and personal challenge

  • Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international organization

  • Full flexibility and ownership/accountability

  • 25 days of holiday per year; 6 sick days per year

  • Flexible working hours, working from home

  • Possibility to receive the 13th salary (after probation period)

  • Meal vouchers

  • Cafeteria / Pension scheme

  • MultiSport card

  • Language courses

  • Nominal financial contribution for employees with children

  • Possibility to go for a "sabbatical leave“ / mission, once per 3 years

  • Free refreshment at the workplace

  • Dog/baby friendly office, etc.

  • Team buildings / family days


Prague, Czech Republic

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