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Solution Support Specialist

Task description:

● Following the Global Implementation Blueprint Template, working as part of the BUIT


● Configuration of each S21 implementation / upgrade across multiple regions and entities,

needs are met whilst using full understanding of the DGF COA, Finance and reporting


● Configuration in S21 of reused or new localizations / integrations, collaborating with the

solution design team.

● Collaborating with the Regional Deployment Managers on Project Plans, cutover tasks,

dry runs and Go Live activities. Supporting the business throughout these Cycles.

● Collaborate with Process and Solution lead to ensure product and process quality.

● Communicate & Collaborate with teams such as ITS, Localization Team or Solution

Architects to ensure deployments are executed to plan.

● Ensure that deliverables meet documented requirements, are high quality, and are

completed on schedule or early.

● Operate effectively in a high change environment.

● Meet aggressive deadlines and provide quick but efficient turnaround.

Proficiency - Technology: Expert

Other skills:

● Full understanding of the S21 Finance Modules and Database versions 3.1 and 2.2.

● Knowledge of Infor Product - Doc Connect.

● Ability to execute complex SQL /Queries/SFTP for reporting and extract purposes.

● Knowledge of DGF business applications with overview of existing integration

● Fluent in English



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