ABOUT THE ROLE

We are looking for a hands-on DevOps & Application Support Engineer to join our international platform engineering team. In this role, you will sit at the intersection of cloud infrastructure, Java application operations, and observability — helping us keep our distributed systems reliable, performant, and continuously improving. You will own incidents end-to-end, drive root cause analyses, support cloud migrations, and collaborate closely with development teams to bridge the gap between code and production.

WHAT YOU'LL DO

Incident Management & Root Cause Analysis

▸    Lead incident triage and perform structured root cause analysis on production issues across cloud and on-premise environments.

▸    Use monitoring and logging tools (Kibana, CloudWatch, Prometheus, Grafana) to diagnose failures and surface actionable insights.

▸    Define and drive post-incident reviews, ensuring findings translate into preventive improvements.

Infrastructure & Operations Support

▸    Support and maintain cloud (AWS) and on-premise infrastructure, ensuring high availability and operational stability.

▸    Manage and troubleshoot containerised workloads running on Kubernetes and Docker.

▸    Support deployment pipelines and release processes, coordinating with development teams to ensure smooth rollouts.

Observability & Performance

▸    Maintain and enhance monitoring dashboards and alerting rules across Prometheus, Grafana, Kibana, and Amazon CloudWatch.

▸    Identify performance bottlenecks and support optimization efforts across Java application servers and messaging infrastructure (IBM MQ, Kafka).

Cloud Migration & Infrastructure Improvements

▸    Actively contribute to cloud migration initiatives, helping transition on-premise workloads to AWS.

▸    Support Infrastructure-as-Code (IaC) practices, helping to automate and codify infrastructure provisioning.

Documentation & Service Desk

▸    Maintain clear, up-to-date operational runbooks, architecture docs, and incident playbooks.

▸    Provide second-line support to the Service Desk, acting as a knowledge bridge between operations and engineering.

WHAT WE'RE LOOKING FOR

Required Experience

▸    Proven background in DevOps, Operations, or Application Support in a production environment.

▸    Hands-on experience with Java application development and/or Java-based application server operations.

▸    Solid working knowledge of AWS services and cloud-native operations.

▸    Proficiency with container orchestration using Kubernetes and Docker.

▸    Strong Linux administration and command-line troubleshooting skills.

▸    Practical experience with monitoring and logging tooling (e.g. Kibana, CloudWatch, Prometheus, Grafana).

▸    Good understanding of REST APIs, relational and NoSQL databases, and distributed systems architecture.

▸    Fluent English communication skills; comfortable working across a globally distributed team.

Nice to Have

▸    Experience with messaging systems such as Apache Kafka or IBM MQ.

▸    Familiarity with Infrastructure-as-Code tools (Terraform, Ansible, or similar).

▸    Background in Java performance tuning or JVM diagnostics.

▸    Experience working within ITIL or similar incident management frameworks.

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WHY JOIN US

▸    Work on a modern, cloud-native platform with real ownership over reliability and infrastructure.

▸    Collaborate with a diverse, international engineering team across multiple time zones.

▸    Grow your skills across cloud, observability, Java operations, and platform engineering.

▸    Flat structure with direct impact — your work ships to production and matters immediately.