About the company

• A leading IT and digital services provider delivering secure, scalable solutions to support business operations and digital transformation in an international enterprise environment.

Responsibilities

• Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)
• Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping
• Ensure integrity, accuracy, and currency of all Configuration Items (CIs)
• Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures
• Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management
• Support the integration of IT Asset Management and Configuration Management processes and tools
• Work closely with Change Management, Incident Management, and the Service Desk
• Conduct audits and process reviews, identify discrepancies, and drive corrective actions
• Train, advise, and support IT teams on configuration management best practices
• Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration

Profile

• Degree in Computer Science, Information Systems, or a comparable qualification is an advantage
• Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable
• Proven professional experience in Configuration Management within medium to large IT environments
• Solid knowledge of IT Asset Management and its interaction with configuration data
• Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms
• Structured, detail-oriented, and process-driven working style
• Confident communicator, able to collaborate effectively across departments and stakeholder groups
• Very good command of English, written and spoken
• Experience supporting ITSM-related projects, particularly automation and tool integration initiatives
• Confidence in conducting audits and ensuring compliance across IT processes

Benefits

• Fexible working hours and home-office option
• Extensive Learning & Development opportunitie
• Life balance & family-friendly benefits
• Modern office environment with canteen
• Health & sports programs

Salary information

• The minimum annual gross salary for this position is €70,000. Willingness to overpay depending on qualifications and professional experience.

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