The Senior Product Analyst will be responsible for the successful enablement of lab-based instrument data acquisition software supporting hundreds of scientists who rely on the solution to conduct their scientific research in GxP and non GxP environments.

Core responsibilities include:

• Act as the main project liaison to the MRL business stakeholders and MRL QMS team
• Collaborate with business SMEs to draft System Use workflows and provide software specific guidance that feeds MRL SOP development.
• Maintain stakeholder alignment, record decisions, and escalate governance issues as needed
• Serve as the primary contact for intake analysis sessions for migration of existing and/or new business area groups.
• Elicit use cases, instrument work processes, user access and roles, and data transfer/workflow needs and requirements
• Understand and document GxP vs non‑GxP workflows
• Support small/medium-scale onboarding execution planning, including training schedules and post‑go-live follow-ups.
• Document integration requirements, user groups, project groups, and validation considerations as it relates to the application
• Explain rationale for instrument data acquisition software configuration choices (metadata fields, custom calculations, standards vs. organization-specific decisions, etc.)
• Review instrument data acquisition software continuous and quarterly release vendor documentation; conduct impact analysis on business workflows and configurations.
• Recommend adoption steps, configuration changes, and necessary stakeholder communications
• Determine testing needs and develop and execute regression scripts
• Provide tier‑1 triage, escalate technical items appropriately, and collect recurring issues for training/content updates (~50 userbase and ~50 instruments)
• Create or update self‑help resources, FAQs, and training artifacts to reduce repeat queries.
• Maintain and update the Digital SDLC documentation for application related development and configuration activities, ensuring alignment with organizational SDLC policies and GxP requirements.
• Ensure design decisions, metadata standards, and configuration rationales are captured in the SDLC records to support audits and future change requests.

Required skills/experience:

• 3+ years experience supporting lab-based instrument data acquisition software in a pharmaceutical R&D space – experience with Unicorn and/or Biacore Insight software is a plus
• Strong understanding of laboratory workflows and scientific data management in the pharmaceutical R&D space (GxP and non-GxP)
• Experience with GxP/regulatory considerations relevant to systems supporting lab data (e.g., knowledge of controlled access, audit trails, validated processes).
• Proven experience running onboarding intake sessions, eliciting requirements, developing system configuration requirements
• Experience developing User Acceptance Testing test cases and supporting testers through UAT
• Hands-on experience working with integration projects (requirements gathering, data mapping, stakeholder coordination).
• Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.
• Strong organizational skills and experience managing support channels and prioritizing requests across a large user base.
• Proven success producing user documentation and training materials, conducting 1:1 and group training sessions

Previous experience using JIRA, Xray/Vera, and ServiceNow are a plus.

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