• 8+ years total IT experience, with minimum 5 years hands-on ServiceNow Change and Release Management, including demonstrated single-handed ownership (not just a contributor role).

• Strong understanding of ITIL Change/Release/Incident/Problem management framework (ITIL v4 preferred).

• Experience managing change in a regulated (GxP/validated) IT environment, understanding validation evidence requirements within a Change Record.

• Ability to independently assess change risk and determine correct approval path without escalation for routine decisions.

• Experience coordinating release schedules across multiple concurrent workstreams (configuration + integration + platform vendor releases).

• Strong stakeholder management and executive presence — this role represents the platform in cross-functional governance forums.

• Excellent written and verbal English.

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