The Senior Technical Analyst will be responsible for supporting configuration, build, validation, & release activities for the successful release of lab-based instrument data acquisition software and oversight of post-release operational/support activities.

Core responsibilities include:

• Assist technical lead with instrument data acquisition software architecture design
• Request and configure on-premise and AWS cloud resources for instrument data acquisition software architecture and business workflow requirements
• Primary point of contact and technical support for the operations team and business users
• Coordination of activities with Merck teams to ensure infrastructure and software are deployable according to delivery timelines and lab migration plan
• Responsible for authoring/execution of all requirement test scripts and SDLC documentation is completed
• Interact with Merck project core and extended teams, attending meetings as necessary.

Required skills/experience:

• Direct experience with Microsoft & AWS products, services, infrastructure
• 3+ years of experience configuring and supporting lab-based instrument data acquisition software, including troubleshooting instrument & software connection issues in a pharmaceutical R&D space (GxP and non-GxP)
• Strong understanding of supporting chromatography data systems with 50+ users and instruments in a pharmaceutical R&D space (GxP & non-GxP)
• Demonstrated supervisory experience of small teams
• Proven experience with lifecycle activities of instrument data acquisition software  in a regulated environment
• Experience developing IQ/OQ test cases and supporting testers through UAT
• Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.
• Proven success producing IQ/OQ documentation and training materials, conducting 1:1 and group training sessions
• Previous experience using Confluence, JIRA, Xray/Vera, and ServiceNow are a plus.

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