We are seeking a proactive and insightful UX Researcher to join our product team. This role will work closely with the Product Manager to drive discovery efforts, inform product strategy, and support operational excellence. You’ll be responsible for uncovering user needs, validating concepts, and ensuring that product decisions are grounded in evidence.

Key Responsibilities:

• Lead qualitative and quantitative research to support product discovery and roadmap planning.
• Collaborate with the Product Manager to define research goals, methods, and timelines.
• Conduct user interviews, usability testing, surveys, and field studies.
• Synthesise findings into actionable insights and present them to cross-functional teams.
• Support product operations by tracking user feedback, identifying pain points, and contributing to continuous improvement initiatives.
• Maintain research documentation and contribute to a centralised knowledge base.

Key Skills & Qualifications:

• Strong communication and presentation skills – able to clearly articulate findings and influence stakeholders.
• Ability to work independently and manage multiple research projects simultaneously.
• Proficiency in user research methodologies and tools (e.g. usability testing, value testing, workshop facilitation...).
• Experience with wireframing, prototyping and/or product design
• Familiarity with product development processes and agile environments.
• Empathy for users and a passion for improving their experience.

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