Project Description

• Collaboration on the preparation of technical, project, and user documentation within a European security agency dealing with the modernization of the ICT environment.
• Participation in the creation of processes and rules for the management and publication of documentation across a multidisciplinary team of developers, analysts, and network specialists.
• Creation of documentation, including user manuals, system descriptions, process diagrams, and contextual help.
• Preparation of presentation materials and training resources for both internal and external stakeholders.
• Setting rules for documentation formatting and style, ensuring their adherence and consistency across deliverables.
• Version control of documents and administration of technical documentation repositories.
• Recommending and configuring suitable tools for documentation creation and management – e.g., WIKI, MOSS, SharePoint.
• Collaboration on the creation of policy documents for documentation management and knowledge exchange.
• Work is carried out in a hybrid mode with attendance required 4× onsite/near-site in Warsaw (within max. 2 hours travel distance) as needed by the project.

Project Requirements:

Advanced experience with:

• Writing technical documentation in the ICT field (minimum 5 years of experience).
• Coordinating with developers, analysts, network engineers, and end users during content creation.
• Providing QA and documentation reviews, including terminology and structure checks.
• Setting up and managing documentation tools and repositories.
• Creating presentations and training materials for both technical and non-technical audiences.

Experience with:

• SharePoint and other documentation management tools.
• Creating documentation standards and frameworks.
• Designing and managing documentation processes in a project environment.
• Graphic, authoring, and office tools.

Advanced knowledge of:

• ICT terminology and software development.
• English language (minimum C1 – for both communication and documentation writing).

Knowledge of:

• Software development methodologies and project management (e.g., Agile approach).
• Document management processes and their standardization.

Advantages:

• Experience working within European institutions or agencies.
• Knowledge of other documentation tools such as Confluence, GitBook, etc.
• Experience in creating policy documents and internal methodologies.

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